General terms and conditions of sale

These Terms govern the use of shop.labrasiliana.it/ and any other Agreement or legal relationship
with the Controller in a binding manner.
The User/Customer is requested to read this document carefully.
Shop.labrasiliana.it/ is a service of Torrefazione La Brasiliana s.r.l. and refers to

This site, including its subdomains and any other sites through which the Controller offers the
Service;
Mobile phone, tablet and similar device applications;
The Service;
 any software included as a component of the Service, and any application, template file,
content files, scripts, source code, instruction sets and their related documentation;

APPLICATION AND MODIFICATION OF THE TERMS AND CONDITIONS OF SALE
These Conditions of Sale govern the offer and sale of products to consumers via the website
web shop.labrasiliana.it/ (hereinafter the “Site”) owned by Torrefazione La Brasiliana s.r.l. and are
formulated and provided in compliance with the provisions of Legislative Decree of 6 September 2005, no. 2016 (so-called “Code of
Consumption”) and any other applicable legislation to e-commerce. Subject to the right of LA
BRASILIANA to apply special conditions, applicable to purchases made via the Website, call centre or
on-site.
LA BRASILIANA reserves the right to vary the content of these Conditions of Sale and of other
the documents listed above, highlighting them on the Site. We therefore invite you to consult
periodically check the Site for any updates or changes. Any changes will be
effective upon publication on the Website.
The Terms and Conditions applicable to a purchase will always be those in force at the time of
order placed.
Before making any purchases through the Website, the Customer declares to have read and understood these
Terms and Conditions, as well as all information provided during the purchase process and the contents
of the following sections: Terms and Conditions, Privacy Policy and to accept them in full without reservation
Any.
The use of the Service/shop.labrasiliana.it/ is reserved for Consumers only.

LA BRASILIANA sells its products via the Website in Europe, Switzerland and England. Requests
Purchases made via the Site that require a delivery address outside of these territories will not be
to be accepted and processed by LA BRASILIANA – for these please write to customer service.
The languages available for concluding the contract with LA BRASILIANA are Italian and English.
Before making any purchases through the Website, the Customer declares to have read and understood these
Terms and Conditions, as well as all information provided during the purchase process and the contents
of the following sections: Terms and Conditions, Privacy Policy and to accept them in full without reservation
Any.

PRODUCT FEATURES, PRICES AND BILLING
LA BRASILIANA offers for sale on the Website exclusively products bearing its own brands.
ownership and/or licensed or otherwise authorised by the respective owners. THE
BRASILIANA does not sell used, irregular, or substandard products on the Website.
offered on the market.
The essential characteristics of the products are presented on the Website within each product sheet. The
the images and colours of the products offered for sale on the Website may, however, change and/or not be
exactly matching those in reality due to the internet browser and monitor used.
The products are offered for sale at the price indicated on the Website at the time the relevant order is placed.
Purchase Order.
The invoiced prices for the products ordered are those in effect on the day the purchase order is issued,
Including all taxes and shipping fees. Shipping fees are indicated separately within
of the invoice.
All products are subject to price changes without prior notice from LA BRASILIANA.
Despite our attention, LA BRASILIANA cannot guarantee that there are no, exceptional, errors
in the indication of the prices of products present on the site www.labrasiliana.it. If the actual price of a
If the product was inferior to the indicated price, the consumer will be sent the product invoiced at the lower price.
price. If, however, the actual price of a product is higher than indicated, the price will be invoiced
indicated, except where the difference is negligible or the indicated price is manifestly wrong;
In this case, La Brasiliana undertakes to contact the consumer and ascertain their intentions regarding the order.
course, or THE BRAZILIAN will be able to cancel the order and notify the consumer
Subsequently.
The prices shown on the Website are inclusive of VAT and, unless expressly stated otherwise,
do not understand any additional costs for shipping and delivery that, where applicable, are
however, made known to the Customer through specific indications present on the Site and specifically recalled
during the purchase procedure.
LA BRASILIANA retains ownership of the goods delivered until full payment of
Invoice.
Registration

To use the Service, the User can open an account by providing all the required data and information.
in a complete and truthful manner.
It is not possible to use the Service without opening a User account.
It is the responsibility of Users to keep their login credentials secure and preserve their
confidentiality. By creating an account, the User accepts full responsibility for all activities
log in with their access credentials. Users are required to inform LA BRASILIANA
immediately and unequivocally via Customer Service should they believe their information
personal ones, such as the User account, login credentials or personal data, have been compromised,
unlawfully disseminated or removed.

a) Registration requirements

Registration of a User Account on shop.labrasiliana.it/ is subject to the conditions detailed below.

By registering an account, the User confirms that they meet these conditions.
The opening of accounts via bots or other automated means is not permitted.
Unless otherwise specified, each User may create only one account.
Unless explicitly permitted, a User's account may not be shared with others
people.

b) Account Closure, Suspension and Cancellation
The User is free to close their account and cease using the Service at any time,
contacting Customer Service.
LA BRASILIANA reserves the right to suspend or cancel a User's account at any time
at its sole discretion and without notice, should it deem it inappropriate, offensive or contrary to these
Terms and Conditions. The suspension or cancellation of the account does not grant the User any right to compensation,
reimbursement or compensation. The suspension or cancellation of an account due to causes attributable to the User shall not
exempts the User from payment of any applicable fees or prices.

ORDER and CUSTOMER SERVICE

Can I order via:
– telephone: 0532 975190
– Postal address and registered office: Torrefazione La Brasiliana s.r.l. – Via V. Veneziani, 51 44124 Ferrara (FE)
– Internet: www.labrasiliana.it

For any information or complaints, please contact LA BRASILIANA Customer Service, Via V.
Veneziani, 52 – Ferrara 44124 (FE)
– Telephone: 0532 975190
– E-mail: info@llabrasiliana.it

LA BRASILIANA offers the products for sale within the limits of available stock at the time of the order.
purchase, and reserves the right to refuse an order, set purchase limits or demand payment
anticipated, particularly in the event of unpaid invoices, credit risk, or insolvency.

Contract conclusion methods
To purchase one or more products on the Website, the Customer must complete and electronically submit to LA
BRASILIANA the respective order form (hereinafter the “Purchase Order”) following the instructions
progressively provided during the purchase process. All stages of the purchase process are
clearly described through the pages of the Website and its related texts and graphics. The characteristics of the
The selected products will be specified during the purchase procedure. Although the Products on
shop.labrasiliana.it/ are presented with the maximum technical accuracy possible, the
representation on shop.labrasiliana.it/ via any means (including, where applicable, materials
graphics, images, colours, sounds) should be understood as a mere reference and does not imply any guarantee
regarding the characteristics of the product purchased.
In the Purchase Order, displayed in its entirety immediately before the conclusion of the
contract and in any case, before any payment is made, information is provided regarding
summary of the essential characteristics of each ordered product, the price (including all
Applicable taxes and duties) and any applicable shipping and/or handling charges.
By transmitting the Purchase Order electronically, the Customer unconditionally accepts and undertakes
to observe in dealings with LA BRASILIANA regarding the purchase, these Conditions of Sale.
By sending the “Order Confirmation” email, LA BRASILIANA hereby acknowledges receipt of
order and of having submitted it to the data verification and product availability check process. The contract
will be considered concluded when we send a subsequent email of “Confirmation of
shipping”, which will contain information regarding product dispatch and the estimated delivery date
delivery. The purchase order will be stored in our database for the necessary period of time
for evasion and in any case not beyond the legal deadlines.
LA BRASILIANA reserves the right not to process purchase orders that are incomplete or incorrect or not
consistent with the commercial policy of these terms and conditions of sale, as well as in the event of the occurrence of
unavailability of the ordered products. In such cases, we will inform you that the contract has not been
concluded, and that LA BRASILIANA did not proceed with the purchase order, specifying the reasons. In
particular, should the products presented on the website no longer be available or for sale at the time of your
access to the site, or at the moment of sending the order form, LA BRASILIANA will inform you
promptly any unavailability of the products. In such cases, the contract will not be concluded and any
already concluded for any reason, it will be automatically understood as resolved and no amount will be
charged.
Any contractual or extra-contractual liability for direct or indirect damage to persons and/or property
liability arising from the non-acceptance of an order for the reasons stated above is expressly excluded.
Through shop.labrasiliana.it/, users could have access to resources provided by third parties. The users
acknowledge and accept that LA BRASILIANA has no control over such resources and that therefore does not
are responsible for their content and availability. The terms and conditions applicable to resources provided by third parties, including
including those applicable to any content rights grants, are determined by the third parties themselves and
regulated by their respective terms and conditions or, in their absence, by law.

PAYMENTS

For purchases made on-site or in-store, full payment is required at the time of
collection of goods at the premises or shop.
For purchases made on the Website, any credit card payment is due and payable
immediately. Credit card details will be encrypted during the transaction for reasons of
Safety.
Payment for orders can be made:
a) with a Visa / MasterCard / American Express credit card;
b) through the PayPal platform, by selecting it during the purchase process, you will be
redirected to the secure PayPal servers where, by logging in with your credentials, you can complete the
Payment by credit card, bank account or e-wallet.
The price for the purchase of the products and any shipping costs will be charged at the time of
dispatch of purchased products.
Financial information (e.g. credit/debit card number or expiry date)
will be forwarded, via encrypted protocol, to the banks providing the relevant payment services
electronic remote access, without third parties being able to access it in any way. Furthermore, such information,
will never be used by LA BRASILIANA except to complete the procedures related to your purchase and
to issue the relevant refunds in the event of any product returns, following the exercise of your
Right of withdrawal.
To request the issuance of an invoice, you must send a request within 5 days of purchase.
to the email address info@labrasiliana.it or contact the number 0532 975190, providing the details of
Billing.

SHIPPING AND DELIVERY
Products purchased through the Website will be delivered by LA BRASILIANA via courier to the address
indicated on the Purchase Order within 3 (three) working days of the conclusion of the contract.
Should the products purchased via the Website be limited editions, or should the relevant contract be concluded
within the scope of promotional initiatives, during prize events, or temporary initiatives of any kind
The nature and/or launch of new products, LA BRASILIANA does not guarantee delivery within the above terms.
indicated. In these cases, the delivery period may vary based on product availability or other
features of the promotion. Such changes will be duly communicated by LA BRASILIANA
on the Website and/or by sending emails or other means of communication.
For orders under €65.00, shipping costs are to be borne by the customer, for orders of
For amounts equal to or greater than €65.00, delivery is free.
If the customer, at the time of purchase, requests a different delivery method from those
normally proposed by LA BRASILIANA, LA BRASILIANA will charge the shipping costs within
of the order. For purchases made at the Headquarters, delivery of the goods takes place immediately
via customer collection.
The risks of loss and deterioration of the goods are transferred to the customer upon delivery.,
or, in the event of the transfer of goods from one place to another, to the carrier at the time of delivery.

a) Non-delivery
LA BRASILIANA shall not be held liable for any delivery errors resulting from inaccuracies or
omissions made by the User in completing the purchase order, nor for any damage or delays
interventions after delivery to a courier instructed by the User and not proposed or approved by LA
BRASILIANA. In the event that the goods are not delivered or collected at the established time or within the established deadline,
will be returned to A LA BRASILIANA, who will contact the User to schedule a second attempt
delivery or agree further provisions. Unless otherwise specified, any attempt to
delivery from the second will be borne by the User.

Goods check
It is up to the Customer to check, at the time of delivery, the quantity and condition of the products and, in case of
discrepancies and/or missing items/products, to collect the goods without prejudice to the content inspection and
inform LA BRASILIANA within 7 (seven) days of receipt of the products,
keeping the invoice and the courier's waybill.
After following all the instructions explained above, LA BRASILIANA will provide, in agreement with the client,
equivalent value replacement products or will issue a refund by means of
of a credit in favour of the customer for subsequent purchases.
RIGHT OF WITHDRAWAL
In accordance with Art. 52 of the Consumer Code, the Customer acting as a Consumer has the
right to withdraw from the concluded purchase contract.
Within how many days? The right of withdrawal must be exercised within 14 calendar days from the day of
where the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In
In the case of multiple goods ordered in one order and delivered separately, the time limit runs from the day of
receipt of the last good.
How is it requested? To exercise the right of withdrawal, the Customer must inform La BRASILIANA of its
decision by means of an explicit declaration, sent by e-mail to: info@labrasiliana.it . The
communication must allow identification of the customer and the contract.
Return of the product: The customer must return the goods to LA BRASILIANA, at the address that will be
communicated by our Customer Service, without undue delay and in any case within 14 calendar days of the
day on which it communicated its withdrawal.
Who pays the shipping costs? Direct shipping costs for the return of products are borne by
of the Customer.
Refund conditions: Refunds are conditional on the substantial integrity of the returned products. The goods
must be returned in perfect condition, unused, and in their original packaging complete with all
accessories. The Customer shall be liable for any decrease in the value of the goods resulting from handling
other than what is necessary to establish the nature, characteristics and functioning of the goods.

How quickly and how is the refund made? LA BRASILIANA will refund the
payments received from the Customer, including shipping costs invoiced at the time of purchase, within 14 days of the
day on which it is informed of the decision to withdraw. The refund will be made using the same method
payment method used by the Customer for the initial transaction, unless the Customer has expressly
agreed otherwise. LA BRASILIANA may withhold reimbursement until it has received the goods or
until the customer has proved that they have been returned, whichever comes first.
These conditions shall also apply to returns from the Vatican City, Republic of San Marino,
Livigno and Campione: in this case LA BRASILIANA will pay for customs permits and the
taxable taxes.
The conditions of withdrawal set out in this Article apply exclusively in respect of Consumers
Europeans.
For any further information on exercising the right of withdrawal, the Service can be contacted
Clients.

RETURN FOR DEFECTIVE, DAMAGED OR NON-CONFORMING PRODUCTS.
Return for defective, damaged or non-conforming product. If the customer receives a defective product,
damaged during transport or not conforming to what was ordered, is entitled to a replacement or to the
reimbursement.
Is it possible to make a return? Yes. Upon delivery, it is up to the customer to check the quantity and status of the
products.
Within how many days? Any anomalies, defects or non-conformities (e.g. missing items, products
damaged) must be reported to LA BRASILIANA within 7 (seven) days of receipt of the
products.
How is it requested? The customer must contact Customer Services, collect the goods subject to the
contents” on the courier's consignment note and keep the invoice and the consignment note itself.
Who pays the shipping costs? In the event of a return for a defective, damaged or non-conforming product, the
shipping costs for the return and any new shipment will be borne by LA BRASILIANA.
Method of refund/resolution: Upon agreement with the Customer, LA BRASILIANA will provide
replacement products of equal commercial value or the issuance of a refund by credit to
of the Customer, usable for future purchases.
(a) International Sales.
European Union (EU) countries: This return and refund policy applies in full to all
Consumer Customers residing in the European Union, in accordance with Directive 2011/83/EU on the rights of the
consumers. The rights described here are guaranteed in all member states.
Non-EU countries: For purchases with delivery in countries outside the European Union, there may be
different conditions apply, in particular with regard to shipping costs, customs charges and
return procedures. Please contact our Customer Service at info@labrasiliana.it.
before placing the order to receive specific information on the applicable conditions.

b) Products excluded from the right of withdrawal and return.
In accordance with Article 59 of the Consumer Code, for hygienic and sanitary reasons, they are
excluded from the right of withdrawal and return:
(c) Food products
Coffee, capsules, pods, biscuits, chocolate, sugar and other foodstuffs, purchased at the premises or
through online or telephone channels, which risk deteriorating or expiring quickly. Once the
product leaves the control of LA BRASILIANA, the traceability necessary to guarantee the
safety, proper storage and suitability for resale. For these reasons, returned food products
cannot be put back on the market and must be destroyed. Added to this are considerations of
sustainability related to the courier's pick-up of the product and its environmental impact.
For purchases made on the premises, once you leave the point of sale, you will not be able to exchange
or replacement of foodstuffs. It is therefore the customer's responsibility to verify quantity and condition
of the products upon delivery and report any anomalies to the staff before leaving the
shop.
d) Exceptions
Returns are only permitted if the defect was not reasonably detectable at the time of purchase
(e.g. crushed capsules inside a sealed package, packaging defects not visible externally) or
in the event of an error on the part of LA BRASILIANA with respect to the order placed. In such circumstances, LA BRASILIANA
may proceed with replacement after verification.

TERMS AND CONDITIONS FOR TRAINING COURSES / EXPERIENCE LA BRASILIANA
a) Non-participation
Should the Buyer, for any reason not attributable to Torrefazione la Brasiliana S.r.l., be unable to
participate in the purchased Course (or Experience), they will not be entitled to any refund, neither total nor
partial, of the amount paid.
b) Assignment of registration
By way of derogation from the provisions of the article entitled “Non-attendance”, the Buyer is granted
faculty to assign their enrolment to another person. Such assignment must be communicated by
registered with Torrefazione La Brasiliana S.r.l. via email at the address info@labrasiliana.it, stating your full name.
of the incoming participant with a minimum notice of 2 working days prior to the start date of the Course (or
Dell'esperienza). Failure to communicate or late communication will render the assignment ineffective.
c) Acceptance
The completion of the purchase procedure for the Course (or Experience) entails full and
unconditional acceptance of these clauses by the Buyer.
d) Finalisation of registration
Registration for the Training Courses (or for the Experience) organised by Torrefazione La Brasiliana S.r.l. is
intended perfected and fully effective only upon full payment
of the amount due (hereinafter “balance of the price”).

Following the completion of the registration procedure and receipt of the balance of the price, the
The Seller will send a confirmation communication to the email address provided by the Buyer.
With such confirmation, your place on the chosen Course is hereby confirmed and reserved in the Buyer's name.
e) Cancellation or postponement of the Course (or Experience) by the Seller
Torrefazione La Brasiliana S.r.l. reserves the right to cancel or postpone the Course (or the Experience) due to
due notice in case of force majeure or for failure to reach the minimum number of participants. In that case, it will give
communication to the Buyer at the e-mail address provided at registration and will, at its discretion
this last one
I. for a full refund of the registration fee paid, to the exclusion of any other form
compensation;
II. to the issue of a voucher equal to the value, spendable for enrolment in another course offered by
Seller.

LEGAL GUARANTEE OF PRODUCT CONFORMITY PURSUANT TO
European Union Legislation
Under European legislation, the seller guarantees the conformity of goods sold to Consumers for a
minimum period of 2 years from delivery.
Where Users are acting as European Consumers, the statutory guarantee of conformity of goods shall
Apply to the items available on shop.labrasiliana.it/ in accordance with the laws of the country where they reside.
usually.
The national laws of such country may grant Users broader rights.
Consumers who are not acting as European Consumers may be entitled to warranty rights of
compliance with the regulations of the country where they habitually reside.
f) After-sales support
Users who have purchased products on shop.labrasiliana.it/ can use the services free of charge.
for post-sales support relating to their purchase for the entire warranty period, by contacting THE
BRASILIANA via the contact details: info@labrasiliana.it | 0532 975190.
g) Limitation of Liability and Indemnification
Unless otherwise specified or agreed with Users, the liability of LA BRASILIANA for
damage connected to the performance of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted
from the applicable law.
h) Disclaimer
The User shall indemnify and hold harmless LA BRASILIANA and its subordinates, affiliates, officers,
agents, co-owners of the trade mark, partners and employees to the extent permitted by law from any claim or
claim – including, without limitation, legal costs and expenses – brought by third parties by reason of or in
connection with behaviour that breaches these Terms, third-party rights or the law, committed by
to be connected with the use of the Service and chargeable to the User, its affiliates, officers, agents,
co-owners of the brand, partners and employees, through fault.

The foregoing also applies to any claims asserted by third parties (including, but not limited to
For example, the customers of LA BRASILIANA) in relation to LA BRASILIANA regarding Digital Products
Provided by the User, such as claims regarding compliance.
i) Limitation of liability for User activities on shop.labrasiliana.it/
Save where otherwise specified and subject to applicable legal provisions, all claims are excluded.
indemnify the Owner (or any individual or legal entity acting on their behalf).
The foregoing does not limit the Controller's liability for death, personal injury or physical integrity.
mental, damages arising from the breach of essential contractual obligations, such as strictly
necessary for the achievement of the cause of the contract, and/or for damages caused by wilful misconduct or gross negligence,
provided that the use of shop.labrasiliana.it/ by the User has been proper and correct.
Unless the damage was caused through wilful misconduct or gross negligence or affects life and/or personal integrity,
Whether physical or mental, the Holder's liability is limited to the typical damage for the type of contract and foreseeable.
at the time of completion.

PRIVACY
You can get information on how we process your personal data by accessing the privacy policy on
Data protection (Privacy Policy).
For other terms and conditions relating to the use of the Site, please also read, if you have not already done so, the
our Terms and Conditions and Cookie policy, which we invite you to consult periodically as
Please present the Conditions of Sale to check for any updates or changes.
Data Protection
The data provided will be processed in accordance with the European Regulation on the processing of Personal Data (EU).
2016/679 and the current Italian Privacy Code (Legislative Decree 196/2003 and subsequent Legislative Decree 101/2018), in order to
to allow access to exclusive benefits, for the sending of commercial information and service communications,
for the management of orders and any customer requests.
The data controller is Torrefazione La Brasilianas s.r.l – Via V. Veneziani 52 Ferrara (FE), 44124.
In compliance with this Regulation and current Italian legislation (Privacy Code Legislative Decree 196/2003 and
subsequently (Legislative Decree 101/2018), it will be possible at any time to request information about your data, as well as
the modification or cancellation of these by contacting Torrefazione La Brasilianas s.r.l – Via V. Veneziani 52
Ferrara (FE), 44124.
Applicable law
The Conditions of Sale are governed by Italian law and in particular by legislative decree 6
September 2005, No. 206 (the so-called Consumer Code), with specific reference to the legislation on
distance contracts and Legislative Decree of 9 April 2003 n. 70 on certain aspects concerning commerce.
The competent court for the resolution of any dispute shall be that provided for by Italian legislation.
in force at the time of the conclusion of the contract.
a) Consumer Dispute Resolution Platform

The European Commission has introduced an online platform for alternative dispute resolution
controversies that favour the out-of-court settlement of disputes relating to and arising from sales and
Online service agreements.
Therefore, any consumer residing in Europe or in Norway, Iceland or Liechtenstein can make use of this
platform for resolving disputes arising from online contracts. The platform is available
Whom.
Please note that from 20 March 2025, it will no longer be possible to submit new complaints regarding
platform, but it can be used until 19 July 2025 for claims submitted by 20 March 2025.
The platform will be discontinued from 20 July 2025 following the adoption of the EU Regulation
2024/3228.

Intellectual Property
Without prejudice to any more specific provision contained in the Terms, the intellectual property rights
industrial, such as copyrights, trademarks, patents, and designs relating to shop.labrasiliana.it/
are exclusively held by the Owner or its licensors and are protected by the regulations and
international treaties applicable to intellectual property.
All trademarks – words or figurative – and any other distinctive signs, company names, service marks,
illustration, image or logo that appears in connection with shop.labrasiliana.it/ are and remain the
exclusive property of the Holder or its licensors and are protected under legislation and treaties
international provisions applicable to intellectual property.

Accessibility
The Data Controller undertakes to make the content accessible to Users with disabilities. If Users have a
disability and are unable to access any part of shop.labrasiliana.it/ due to it, are
required to report it, including a detailed description of the problem encountered. If the problem is
easily identifiable and solvable based on standard IT tools and techniques
sector, the Data Controller undertakes to resolve it promptly.

SERVICE INTERRUPTION
To ensure the best possible level of service, LA BRASILIANA reserves the right to suspend the Service for
for maintenance, system updates or any other modifications, with appropriate notification
To the users.
Within the limits of the law, LA BRASILIANA reserves the right to suspend or cease the Site's activity entirely.
in the event that the Service ceases to operate, LA BRASILIANA will endeavour to allow Users to extract
its personal data and information and will respect Users' rights regarding the continued use of
product and/or compensation, according to the provisions of law.
Furthermore, the Online Service may not be available due to reasons beyond reasonable control.
control of LA BRASILIANA, what are the causes of force majeure (e.g. infrastructural malfunctions,
blackout etc.).